Frequently Asked Questions (FAQ)

1.⁠⁠What products does The Movement offer?

At The Movement, we offer a curated selection of high-quality bicycles, including both adult and children’s bikes, along with a range of cycling accessories. We are the exclusive distributor for Linus and Tokyo bikes in the GCC region.

2.⁠⁠How can I place an order?

You can place an order directly through our website. Simply browse our products, add your desired items to the cart, and proceed to checkout. For assistance, feel free to contact our customer service team.

3.⁠⁠Do you offer international shipping?

Currently, The Movement focuses on shipping within the GCC region. If you’re located outside this area, please contact us to discuss potential shipping options.

4.⁠⁠What payment methods do you accept?

We accept a variety of payment methods, including major credit and debit cards, and other secure online payment options.

5.⁠⁠What is your return policy?

We offer returns and exchanges within seven days of purchase, provided the bicycle or accessory is unused and the product and its packaging are undamaged and in original condition. For more details, please visit our Refund Policy.

6.⁠⁠Do you offer bicycle maintenance services?

Yes, we offer a range of maintenance and repair services to keep your bicycle in top condition. We partner with BicycleFix.ae, our preferred service provider, where customers can enjoy a 10% discount by quoting “The Movement.”

7.⁠⁠How do I make a warranty claim?

If you need to make a warranty claim, please contact our customer service team with your proof of purchase and a detailed description of the issue. We’ll guide you through the process and ensure your claim is handled efficiently.

8.⁠⁠Can I customize a bicycle?