Warranty Policy

At The Movement, our commitment to quality doesn’t end with your purchase. We believe in the longevity and craftsmanship of our bicycles, which is why we offer a comprehensive warranty to give you confidence and peace of mind. Below, you’ll find all the details on how we back our manual bicycles with reliable warranty coverage.

  1.  Manual Bicycles Warranty

  •  Frame Warranty: Your manual bicycle’s frame is safeguarded for one year from the date of purchase. This warranty covers any material or workmanship defects that        may arise under normal usage.

  •  Parts Warranty: The essential components of your manual bicycle, including pedals, seats, wheels, and gears, are protected by a six-month warranty from the date          of purchase.

Terms and Conditions

  •  This warranty applies exclusively to the original purchaser and is not transferable.

  •  A valid proof of purchase is required to make a warranty claim.

  •  The warranty does not extend to normal wear and tear, improper assembly, inadequate maintenance, or the installation of incompatible parts or accessories.

  •  Damage resulting from accidents, misuse, neglect, or unauthorised modifications will void the warranty.

  •  Any repairs or modifications conducted outside authorised service centres will render the warranty null and void.

Filing a Warranty Claim

  •  To start a warranty claim, please reach out to our customer service team with the necessary proof of purchase and a detailed description of the issue.

  •  Our team will guide you through the process and provide instructions for the next steps.

Bicycle Maintenance

Our dedication to your bicycle’s performance extends beyond warranty coverage. The Movement offers a range of maintenance and repair services to ensure your bicycle remains in peak condition. We are proud to collaborate with BicycleFix.ae, our trusted service partner, known for their high standards of quality. As a valued customer of The Movement, you’ll enjoy a 10% discount on services at BicycleFix.ae when you mention “The Movement.” For more details about this partnership or to book a service, please contact us.

Customer Support